Delivery methods and costs

Standard Shipping France - free
2 - 4 days

Standard Shipping Europe - 13,99 EUR
3 - 8 days

My order status
We will send you several emails regarding your order in order to keep you informed of the progress. This information will also be available from your "My Account" area.
Receipt of my order

Delivery at home

Our carriers in charge of delivery may need to check your identity and ask you for a signature against delivery. When receiving your order, please bring a photo ID and a pen for the signature.

Mondial Relay

You have 8 days to pick up your Mondial Relay order in store from the date of receipt. After this period, the package will be automatically returned to us.

Receipt of my order by a third party

Delivery at home

Your package can be received by a third party upon presentation of an ID.

Mondial Relay

The person of your choice must bring their own identification (original, photocopies are not accepted) and yours. It is not necessary to present a proxy.

Absence on the day of delivery

In case of absence during the delivery of your package, several solutions are possible:

1. Deposit in your mailbox, provided that your package does not require a signature and that its dimensions allow it.

2. Delivery to a person present at your address.

3. Reschedule your delivery if it has been proposed to you.

4. Pending in the office indicated on the notice in your mailbox.

Your parcel will be kept there for 15 calendar days from the day after the delivery notice was left. After this period, the package will be automatically returned to us.