WHAT ARE THE DELIVERY TIMES/COSTS?
DELIVERIES TO METROPOLITAN FRANCE ARE FREE AND TAKE BETWEEN 2 TO 3 BUSINESS DAYS. FOR ORDERS SHIPPED TO EUROPE, STANDARD DELIVERY COSTS 13.99 EUR AND TAKES 3 TO 8 BUSINESS DAYS.
HOW CAN I TRACK MY ORDER?
AFTER YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL CONTAINING A LINK AND A TRACKING NUMBER, ALLOWING YOU TO TRACK THE PROGRESS OF YOUR PACKAGE IN REAL-TIME. ADDITIONALLY, YOU CAN ACCESS YOUR ORDER INFORMATION AT ANY TIME BY LOGGING INTO YOUR ACCOUNT AND GOING TO THE 'MY ORDERS' SECTION.
WHAT SHOULD I DO IF MY ORDER IS DAMAGED UPON RECEIPT?
IF YOUR ORDER ARRIVES DAMAGED, PLEASE TAKE PHOTOS OF THE PRODUCT AND THE PACKAGE, THEN CONTACT OUR CUSTOMER SERVICE IMMEDIATELY. WE WILL STRIVE TO RESOLVE THE ISSUE AS QUICKLY AS POSSIBLE.
MY ORDER HAS NOT ARRIVED ON THE EXPECTED DATE, WHAT SHOULD I DO?
IF YOUR ORDER EXCEEDS THE EXPECTED DELIVERY DATE, PLEASE FIRST CHECK THE ONLINE TRACKING. IF THIS DOES NOT RESOLVE THE ISSUE, CONTACT OUR CUSTOMER SERVICE, AND WE WILL LOOK INTO THE SITUATION.
CAN I CHANGE THE DELIVERY ADDRESS AFTER PLACING AN ORDER?
IF YOUR ORDER HAS NOT YET BEEN SHIPPED, PLEASE CONTACT OUR CUSTOMER SERVICE AS SOON AS POSSIBLE TO MODIFY THE ADDRESS. IF IT HAS ALREADY BEEN SHIPPED, UNFORTUNATELY, WE CANNOT CHANGE THE ADDRESS.
DO YOU OFFER WEEKEND OR HOLIDAY DELIVERY OPTIONS?
CURRENTLY, WE DO NOT OFFER WEEKEND OR HOLIDAY DELIVERY OPTIONS.