WHAT IS THE TIMEFRAME FOR MAKING A RETURN?
YOU HAVE 14 DAYS FROM THE DATE OF DELIVERY OF YOUR ORDER TO REQUEST A RETURN FROM OUR CUSTOMER SERVICE
HOW CAN I RETURN AN ITEM?
TO MAKE A FREE RETURN:
1. CONTACT OUR CUSTOMER SERVICE TO SCHEDULE YOUR RETURN.
2. CAREFULLY PACKAGE THE ITEM IN ITS ORIGINAL PACKAGING.
3. ATTACH THE PREPAID RETURN LABEL SENT BY OUR CUSTOMER SERVICE.
4. HAND OVER THE PACKAGE TO THE CARRIER. IF YOU PREFER TO USE ANOTHER CARRIER, SHIPPING COSTS WILL BE ENTIRELY AT YOUR EXPENSE.
WHAT ARE THE RETURN FEES?
WE COVER THE RETURN FEES FOR ALL ITEMS, WHETHER THEY ARE DEFECTIVE OR NOT.
WHEN WILL I RECEIVE MY REFUND?
AFTER RECEIVING AND INSPECTING YOUR RETURN, IF THE PRODUCT IS IN ITS ORIGINAL CONDITION, THE REFUND WILL BE PROCESSED WITHIN 5-7 BUSINESS DAYS.
IN WHAT FORM WILL THE REFUND BE MADE?
REFUNDS ARE PROCESSED USING THE ORIGINAL PAYMENT METHOD, UNLESS OTHERWISE STATED OR AGREED UPON.
IS IT POSSIBLE TO EXCHANGE AN ITEM INSTEAD OF RETURNING IT?
YES, IF YOU WISH TO EXCHANGE AN ITEM, PLEASE CONTACT US TO CHECK THE AVAILABILITY OF THE DESIRED ITEM AND TO GUIDE YOU THROUGH THE EXCHANGE PROCESS.
I HAVE RETURNED AN ITEM BUT HAVEN'T RECEIVED CONFIRMATION. WHAT SHOULD I DO?
IF YOU HAVEN'T RECEIVED CONFIRMATION WITHIN ONE WEEK AFTER SENDING YOUR RETURN, PLEASE CONTACT US WITH THE DETAILS AND THE TRACKING NUMBER OF THE PACKAGE SO THAT WE CAN ASSIST YOU.
WHAT SHOULD I DO IF I WANT TO RETURN AN ITEM PURCHASED DURING A PROMOTION OR WITH A PROMO CODE?
ITEMS PURCHASED DURING A PROMOTION ARE NEITHER EXCHANGEABLE NOR REFUNDABLE. WE ENCOURAGE YOU TO DOUBLE-CHECK YOUR CHOICES WHEN BUYING ITEMS DURING A PROMOTION.