WHAT PAYMENT METHODS DO YOU ACCEPT?
WE ACCEPT PAYMENTS BY CREDIT CARD (VISA, MASTERCARD, AND AMERICAN EXPRESS), PAYPAL, OR APPLE PAY WITH A VALID BILLING AND SHIPPING ADDRESS.
IS IT POSSIBLE TO PAY IN INSTALLMENTS?
WE'RE SORRY, BUT WE DO NOT ACCEPT PAYMENTS IN INSTALLMENTS AT THIS TIME. HOWEVER, WE DO OFFER OTHER CONVENIENT PAYMENT OPTIONS TO FACILITATE YOUR PURCHASES.
CAN I PAY BY BANK TRANSFER?
WE DO NOT ACCEPT PAYMENTS BY BANK TRANSFER AT THIS TIME.
WHEN WILL MY ACCOUNT BE CHARGED?
YOUR ACCOUNT WILL BE CHARGED IMMEDIATELY UPON CONFIRMATION OF YOUR ORDER.
CAN I CANCEL MY ORDER AFTER PAYMENT?
YES, IF YOUR ORDER HAS NOT YET BEEN SHIPPED, YOU CAN CANCEL IT. PLEASE CONTACT OUR CUSTOMER SERVICE AS SOON AS POSSIBLE TO PROCESS THE CANCELLATION.
WHAT IS THE REFUND POLICY IN CASE OF ORDER CANCELLATION?
IF YOU CANCEL YOUR ORDER BEFORE IT HAS BEEN SHIPPED, WE WILL PROVIDE YOU WITH A FULL REFUND, INCLUDING SHIPPING FEES, WITHIN 5-7 BUSINESS DAYS.
WHAT IS THE REFUND POLICY FOR PRODUCT RETURNS?
IF YOU WISH TO RETURN A PRODUCT, YOU MUST DO SO WITHIN 14 DAYS OF RECEIVING YOUR ORDER. AFTER RECEIVING AND INSPECTING THE RETURNED PRODUCT, IF IT IS IN ITS ORIGINAL CONDITION, THE REFUND WILL BE PROCESSED WITHIN 5-7 BUSINESS DAYS. ORIGINAL SHIPPING FEES ARE GENERALLY NOT REFUNDED. PLEASE MAKE SURE TO CONTACT US AND INITIATE THE RETURN WITHIN THE SPECIFIED TIMEFRAME TO BE ELIGIBLE FOR A REFUND.
CAN I CHANGE THE PAYMENT METHOD AFTER PLACING AN ORDER?
NO, ONCE THE ORDER HAS BEEN PLACED, IT IS NOT POSSIBLE TO CHANGE THE PAYMENT METHOD. YOU WOULD NEED TO CANCEL THE EXISTING ORDER AND PLACE A NEW ONE.
HOW CAN I KNOW IF MY PAYMENT HAS BEEN ACCEPTED?
AFTER MAKING YOUR PAYMENT, YOU WILL RECEIVE A CONFIRMATION EMAIL INDICATING THAT YOUR PAYMENT HAS BEEN ACCEPTED, AND YOUR ORDER IS BEING PROCESSED.
WHAT SHOULD I DO IF MY PAYMENT IS DECLINED?
IF YOUR PAYMENT IS DECLINED, FIRST DOUBLE-CHECK THAT YOUR BANKING INFORMATION IS CORRECT. IF EVERYTHING APPEARS TO BE IN ORDER, CONTACT YOUR BANK TO UNDERSTAND THE REASON FOR THE DECLINE. YOU CAN ALSO TRY ANOTHER PAYMENT METHOD OR CONTACT US FOR ASSISTANCE.
IS IT SAFE TO PAY ONLINE?
YES, YOUR SECURITY IS OUR PRIORITY. ALL TRANSACTIONS ARE ENCRYPTED WITH SSL TECHNOLOGY, ENSURING THAT YOUR INFORMATION REMAINS PRIVATE AND SECURE. FURTHERMORE, WE NEVER STORE YOUR CREDIT CARD INFORMATION ON OUR SERVERS.
HOW CAN I KNOW IF MY PAYMENT HAS BEEN REFUNDED?
ONCE THE REFUND HAS BEEN PROCESSED ON OUR END, YOU WILL RECEIVE A CONFIRMATION EMAIL. THE TIMELINE FOR THE REFUND TO APPEAR IN YOUR ACCOUNT DEPENDS ON YOUR BANK, BUT IT USUALLY TAKES 5-7 BUSINESS DAYS.
ARE MY CREDIT CARD DETAILS STORED ON YOUR SITE?
NO, TO ENSURE YOUR SECURITY, WE DO NOT STORE ANY CREDIT CARD INFORMATION ON OUR SERVERS. ALL TRANSACTIONS ARE PROCESSED THROUGH SECURE PAYMENT GATEWAYS.
CAN I USE A PROMO CODE FOR MY ORDER?
YES, DURING CHECKOUT, YOU WILL HAVE THE OPTION TO ENTER A PROMO CODE. MAKE SURE TO APPLY THE CODE BEFORE FINALIZING YOUR PAYMENT.